Bite-sized.

Behavior-based.

Built for change.

Change is hard. Conflict doesn’t have to be.

We turn messy, unproductive conflict into clear next steps — fast, breaking it down into manageable pieces with practical learning, and proven tools.

We help people navigate tough conversations, spot what’s really going on, and shift the dynamic without getting dragged into drama.

Our LET’S TALK approach is designed for real life; at work, at home, and beyond.

We believe in

Respect

We meet people where they are — even when it’s messy.
Respect means staying present in tough conversations, especially when there’s discomfort or disagreement.
Growth

We don’t chase perfect. We look for progress.
Growth starts when we pause, look again, and ask:
What’s actually going on here?
Accountability

We are willing to take responsibility for our part. Integrity means noticing our impact and adjusting before damage is done. Having a willingness to try a new response and let go of what’s not working.
Opportunity

We see conflict as a turning point, not a dead end. Every conflict tells a story. You get to decide how it ends and get unstuck. Even a hard conversation can be a breakthrough.

“We provide exceptional online learning options and opportunities that empower individuals and organizations to manage conflict resolution effectively through innovative communication strategies that transform chaos into constructive dialogue.”

— Carol Rice

Person using a tablet and a laptop with code on the screen, seated at a wooden desk with a potted plant and brick wall in the background.

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LET'S TALK Essentials

$100.00

Our entry level 1-hour course will give you valuable skills from the LET’S TALK approach. Offered in a range of sectors with industry specific accreditation.

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LET'S TALK Mastery

$960.00

Our flagship training comprised of all eight 1-hour skills-based courses to build skills one upon the other at a bundled price (20% discount).

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LET'S TALK Fundamentals

$150.00

Each of the 8 LET’S TALK APPROACH skills each addressed in individual 1-hour courses to go in-depth into each skill (bought individually).

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CSCS Spotlights

$50.00

Quarterly eBooks tackling the real issues behind conflict—at work and beyond—with insight and strategy you can use. We explore the hot buttons that are common to conflict.

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Practitioner Certification Program

$7,500.00

As a Certified Change Solutions & Civility Specialists you access our enhanced tools, resources, and expert support to deliver the LET’S TALK approach to your clients.

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CSCS Lunch and Learn Webinars

$150.00

An engaging 45 minute online session designed to fit into your team’s lunch hour. Pick a topic, tell us how many will join, and we’ll tailor the webinar to your needs.

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Carol Rice, CCM

FOUNDER
“I create innovative e-learning solutions that help people turn everyday conflict into real change.”
Barbara Bailey, PhD

CONFLICT MANAGEMENT STRATEGIST
“I help people face conflict with confidence, grow in their roles, and build a culture of everyday excellence.”
Dr. Florzelle Fields Jr, PhDc

CHANGE SOLUTIONS & CIVILITY SPECIALIST
“I turn real-life experience into practical strategies for growth and lasting change in our communities.”